Login Failed Error Code: LGN-301
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08-18-2022 11:08 PM
I keep getting the Login Failed message; Error Code: LGN-301, when using My Telus app to log in. My phone has factory installed My Telus app, so after few updates I still haven't been able to access my account. It's older phone ... has Android 7 OS. I can log into my account using the PC, so my guess is that this must be phone related issue. Tried few times disabling and enabling the app with no success.
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08-21-2022 08:46 AM
Hi @Ogg76
Updating both the app and the Android might fix the issue, have you had the chance to try that?
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08-23-2022 05:32 PM
I did. Still get the same error message. Soft reset doesn't correct the problem either. Perhaps something got disabled during the unlocking procedure. Will try factory reset.