Forum Discussion
LOGIN FAILED ERROR LGN-301
Hello all.
Back at the beginning of September 2025, when I tried to login to My Telus app on my Android phone, to get the verification code, in order to login to My Telus Account, I got the now famous Login Failed Error LGN-301. I am unable to login to My Telus Account for over a month now.
I have placed several phone calls to Telus Technical Support, walked through all the hoops to try and fix the issue, however, nothing has worked. Quite frankly, they have been usesless. A phone call I placed September 2025 resulted in the Telus Tech informing me that the "Team" was working to fix the issue, my issue has been escalated and that they would call me back soon with a fix.
I waited for a month and heard nothing from Telus; no call back as promised. And I suspect they would have let the issue drift off into the future without a call back or solution.
So I took it upon my self to follow up with a phone call yesterday. The Telus Tech walked me through all the usual stuff....clearing cache, clearing data, uninstall/re-install the app, but nothing worked. During the phone call, I asked the Tech if many other Telus Clients have called with this problem. He said no. I find this hard to believe, as a simple Google search of this problem leads to many Telus Users having this login issue. At the end of this particular phone call, the Tech stated, and I quote, this was: “A temporary Server Issue on Telus end; that it was a problem on their side." When I asked what the ETA was for this solution, he stated the Team had no ETA for this fix! I just had to wait.
So, for two billing cycles now, I have been unable to view my bill, see my account and access my telus rewards.
I have wasted countless hours on the phone, on hold and talking to Telus Reps to try and fix this problem. It makes no sense, that suddenly, after accessing my account with no issues at all, that now it's impossible.
7 Replies
Anyone on the "Telus Team" care to respond to my initial post?
Or are you just going to ignore the issue?
I am still unable to login to My Telus Account, as I cannot get the verification code from the My Telus App.
Still getting the Login Failed Error LGN-301, when I attempt to login to the app on my android phone.
Surely there must be some sort of work around or fix for this error.
I cannot view my bill, I cannot get a copy of my bill, cannot view my account to see what services I have or when my current deal expires and I cannot view my Telus Rewards.
TELUS_SupportOfficial Support Team
Hi Spitfire1 - Originally the VPN being turned on will be an issue. Are you able to log in to My TELUS by trying a browser instead of the app?
Thank you Telus Support for the reply, much appreciated.
As I described in my original post, the issue is when I try to login to the My Telus App on my Android phone. I am able to login on Chrome to the My Telus website, it approves of my username and password and then asks for a Verification Code from the My Telus App....when I try to login to that app on my android phone, this is when I get the error mentioned above.
No Verification Code = not able to login to the website.
Is it possible, for whatever reason, Telus has blocked the IP Address on my phone?
- undefined
Have you tried to login with another device, even at a different location and IP address using a friends computer.
With Telus if you are using VPN there are reports of blockage to Telus.
Thanks for the reply Rocky,
Now that you mention it, this issue only started once I enabled a VPN on my phone. However, I've since turned it off, yet I still can't login.
I will try your solution to see if it works. You could be onto something here.
Cheers!
