Forum Discussion
LOGIN FAILED ERROR LGN-301
Hello all. Back at the beginning of September 2025, when I tried to login to My Telus app on my Android phone, to get the verification code, in order to login to My Telus Account, I got the now famo...
TELUS_Support
Official Support Team
Official Support TeamHi Spitfire1 - Originally the VPN being turned on will be an issue. Are you able to log in to My TELUS by trying a browser instead of the app?
Thank you Telus Support for the reply, much appreciated.
As I described in my original post, the issue is when I try to login to the My Telus App on my Android phone. I am able to login on Chrome to the My Telus website, it approves of my username and password and then asks for a Verification Code from the My Telus App....when I try to login to that app on my android phone, this is when I get the error mentioned above.
No Verification Code = not able to login to the website.
Is it possible, for whatever reason, Telus has blocked the IP Address on my phone?
- TELUS_Support
We don't block IP addresses. Is there a VPN that's enabled on your Android device?
