05-07-2020 03:41 PM
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster than that?
05-13-2020 08:15 PM
Same Boat. They called to tell me it's on back order
05-16-2020 07:39 PM
Hi, I ordered my iPad Pro 4th gen on April 13. When I check the status it says I should receive within 5-7 business days. I have emailed the webstore and the automatic response says they'll get back to me within 3-4 business days, well, I email them almost 2 weeks ago to check my status. This coming Monday, will be 5 weeks since I ordered. They gladly took my money but don't have the common courtesy of replying to my email to let me know what's going on. Very disappointed.
05-17-2020 07:28 PM
Ordered mine April 10th, still waiting. I've had 2 human responses, took roughly 3-4 days to get back to me. As of yesterday they were still backordered with no eta given 😞
05-17-2020 07:48 PM - edited 05-20-2020 03:21 AM
Hey there,
I totally understand the frustration you all are feeling. We all got excited about ordering the latest and greatest iPad, and the wrong expectations were set with the estimated delivery dates.
Reading on multiple forms online it seems this issue is effecting the majority of carriers in Canada, and retail stores. It appears the issue lies with Apple rather than the carriers. It seems during COVID-19 Apple is experiencing their own delays and have changed their process on shipping inventory to carriers. Carriers are unable to provide an estimate to customers, because Apple is not updating the carriers on delivery estimate.
What can we do?
The good news is we are not being charged for the plan attached to the iPad, since it has not arrived, and has not been activated. So we are at no financial loss, just running out of patience.
I agree, non of the options are good ones, but I personally will do my best to remember during COVID-19 businesses (telcom providers, amazon, etc) are all having to deal with new challenges, using resources to find work-around's, and are not purposefully delaying our shipments.
05-19-2020 11:12 PM
Thanks for replying Brandon, but perhaps Telus needs to update their website. I placed my order April 13, the order still says 5-7 business days. The website says 3-4 weeks. I've been waiting well over 5 weeks without a word from them. It's false advertisement, if they don't have the product in stock they need to stop selling it and take it off their website.
05-20-2020 03:56 AM - edited 05-20-2020 04:48 AM
I completely agree with you, and have submitted this feedback on your behalf to our webstore team to investigate.
With that being said, please note, during COVID-19 some departments within TELUS (and other companies) have been shutdown temporally due to many reasons such as staff calling in sick, some departments are located in regions where they are unable to work in office due to social distancing, and are unable to work from home either due to living conditions. With limited staff for departments such as webstore, it causes a bottleneck and further delays. For example, I work in a specific department in TELUS, however since COVID-19 I am also taking overflow for many other departments to help reduce delays and other bottlenecks. I am even volunteering on this forum in my spare time to help as many people as I can. I understand your perspective as a customer (I am also a Telus customer), and also know that its hard for customers to see the effort TELUS employees are making during this time. Although you are entitled to your opinion based on fact and or feelings, I would like to ensure you we are working overtime, and many are also volunteering in our spare times to help resolve issues such as this one.
As for the "incorrect" delivery status on the TELUS website: Once again, I totally understand how it may appear from your perspective which you are entitled too. Here is a different perspective that will hopefully provide more insight on what may have happened. The complaint regarding the the sock / delivery estimates is a common one. This complaint usually arises when a new device is released. With new releases of all Apple products (including the Apple iPad PRO 4th generation), they are in limited quantity with a high demand of customers wanting to purchase it. At the time you loaded the web page for the iPad, the delivery estimates were likely accurate, but while you were choosing the pricing option, plan option, reviewing your cart, entering your shipping info, searching in your wallet for your credit card, there may be hundreds of other customers purchasing the same iPad faster than you, resulting that delivery estimate changing before you were able to complete your order.
I am truly sorry for the incorrect expectations that were set, and TELUS will do everything in its power to get more iPads in stock, and ship them out as soon as possible.
TELUS Employee & Neighbourhood Volunteer :black_small_square:If you found this helpful, let others know by clicking the ❤️ Like button.
05-20-2020 08:07 PM
BRANDON! Not sure what you did on your end, but I just got my shipped email! So, whatever you did, thank you!
05-20-2020 08:34 PM
@CanadasPrincezz You are so welcome! I am always here to help to the highest extent possible. I am glad you received a communication from TELUS notifying you that your order has been shipped!
Hopefully the rest of you here with the same issue also receives an email soon 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square:If you found this helpful, let others know by clicking the ❤️ Like button.
06-22-2020 05:44 PM
Is there any new updates on the delivery of Ipad pros? I have had an order in since June 8th and been quoted 7-14 days for delivery. But as of yet no results on delivery.
I have emailed and chatted with support but as of yet no answers as my email to web order support have gone unanswered and online chat keeps giving me an email for web order support.
Looks like you have been doing a bit of magic around here for others hopefully you have more up top date news.
06-24-2020 07:21 PM
06-25-2020 11:43 AM
06-25-2020 05:43 PM
Hi @Meowmix ,
Thanks for the additional context 🙂
The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.
Its true, although there is an estimate of 2-4 weeks, often times they arrive sooner. This is because TELUS would like to set the right expectations. We pad the estimates to include shipping delays, and other delays due to COVID-19.
Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited.
Although this is technically more true compared to my explanation, in my explanation I stated it was out of stock to set more accurate expectations. "Limited Stock" does mean we have "Limited Stock" but often times that "Limited Stock" is for existing orders since there can be a delay of a few days. Likely by the time you placed your order with "Limited Stock" we are usually sold out at that moment. On the flip side, some customers may canceling their orders, and then more iPad's become available. There are far to many factors to consider. I would suggest to consider "Limited Stock" as there is no stock, and more are on order. I hope that makes sense.
Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on your account with the S/N. Since the stores are closed, the call center / only won't let u add it.
Yes, this is a known issue when ordering a device through the website. We are working hard to get this resolved. Sorry for the inconvenience.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
06-28-2020 11:37 PM
I understand if things are on back order, it's understandable - what is infuriating is the complete lack of communication. I've ordered my iPad nearly a month ago (even though I was meant to have it by now, supposedly) and have had zero contact from Telus updating me on my order, whether it's been shipped, or even letting me know that my device was on back order in the first place. My card was charged, and yet I have no idea when or if I'll even receive my device. I've tried three times now within the past week to contact Telus and have had no responses.
I can't imagine the back log they're having to deal with, but they need to do better to keep their customers informed and updated at the very least.
06-29-2020 12:12 AM
06-29-2020 12:53 AM
08-08-2020 09:41 PM
08-08-2020 10:15 PM
06-24-2020 07:27 PM
06-24-2020 11:03 PM
06-25-2020 12:36 AM
Hi @Meowmix ,
You make some very valid points. I agree the website stock availability messages are somewhat confusing. Ill try an decrypt these statuses.
Why does Telus show "Available online: In stock", and underneath shows "Limited stock available, please allow 6-8 weeks for delivery." If they have stock, don't you think the delivery date would be 3-5 days and not 6-8 weeks?.
I know Apples website gets things faster and it's their own store but shows 3-4 weeks as delivery compared to 6-8 weeks with Telus.
Bell furthermore has some locations which have stock and are open. Telus? Most locations open up on the 29th. Verified this with the store manager at Scarborough Town Centre / Markville Mall. Bell has them in stock on their website and shows 3/5 day delivery.
It seems you have helped another user on another thread to have their order expedited. Are you able to do that for some of us here as well?. If so can u?
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].