Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
874 PostsLatest topics in Mobility
Can't upgrade phone on family plan!
I got my teen a phone a while back on the family plan. Add a line for $45/month. I was promised when I got this line that I'd always be able to upgrade the phone for my teen when his upgrade was due without having to change my plan. Telus app now tha...
Order new device without new plan
How can I order or upgrade a new device without a new plan or SIM?
Unable to upgrade phone
Anyone else facing an issue where every time you try to upgrade your phone, it leads to a this page is broken link? It seems to be account-related as if I try browsing it without being logged in it works, but there's no email to address to reach out ...
Trying to upgrade phone via My Telus App
When I try to upgrade my phone via the My Telus app it keeps saying it can’t be completed online and I’m not able to get a hold of a representative on the phone.
Telus raising prices unprecedented.
Hi,Home writing this in regards to not being able to communicate with anyone that has been able to fix this issue. I’ve been on phone calls and I’ve been told that they can’t fix it. Went on the phone. I was put on hold for hours just to talk to th...
price plan changed
My price plan for 3 lines changed in between the contract term. they removed discounts they offered at renewal & sold me plan & device for 2 year contract term. but now changed price & breached contract . will go to court as i have all emails & conve...
my number is being spoofed for robo calls
What can I do about it??
Loyalty Offer not Appearing in my Account
Hi, I keep receiving promotional offers from Telus via e-mail and text messages for a 45$ phone plan (after 5$ pre-authorized payment discount); however, whenever I log in to my Telus account, the plan is actually 50$ instead of 45$. I keep receiving...
TelusTV+ activation issues
Hello,I have just signed up for stream+ and i cannot get TelusTV+ to activate. I click the link to activate and it takes to to stream+ site. when i try to log in it tells me I'm not logged in, or takes me to the login page and i sign in using my TELU...
Multiple Daily Calls
TELUS is calling me daily, sometimes several times, and hanging up when the call connects. What is going on?
