Recent ActivityMost RecentNewest TopicsSolutionsOrder cancellation My spouse recently received a winback offer from Koodo/TELUS. As part of that offer, the agent also extended a very attractive deal to move my number to TELUS, since I was in the market for a new pho...Problem connecting with call back I've had an ongoing issue with Telus callbacks. I'll arrange a callback re: a technical or billing problem. The chat service on a Telus website will promise a callback at a specific time, often the f...Please help with completing setting up my account with My Telus app. I purchased a phone plan today, downloaded My Telus app and trying to complete the setup but have problem with the last step "2-factor authentication". I press the Set up button, then on next screen ...Made my first payment to the wrong account which is now deactivated As the title says I recently started and account for my wife and made the first payment fairly quickly when I got the bill. I signed into My Telus account and saw the bill was still outstanding, it t...Data Block feature costing $2pm Anyone know what this Data Block feature is all about. What if I decline? Thanks. Mikey Error on Mobility bill I just renewed a contract I owed $106 in early cancellation fees. I owe $310 and bring it back and the new phone was $1,460 so I had to pay tax on that my phone bill is $101 for reference my total bi...I am not receiving any text messages I am not receiving any text messages | WORST CUSTOMER SERVICE EVER! I ported my number and transferred my data from my iPhone to Google Pixel 10 Pro. I am not receiving any text messages, and my I...Inquiry Regarding Recent Customer Service Experience I had a problem with my new sim card. Many people tried to help me with a problem over several days without success but they were nice people and they did their best. On Dec 15, 2025, I tried ag...Request for Assistance to Unlock My iPhone 6 Dear TELUS Customer Support Team, I am writing to formally request your assistance in unlocking my iPhone, which is currently locked to the TELUS network. I am the rightful owner of the device, a...Is 8665884146 a legitimate Telus/Koodo customer care number? I have just received a call from someone from 8665884146 claiming to be from Telus Buy back team and have offered too good of an offer, $30 (including auto pay and buy back Black Friday offer) for 60...