Showing results for 
Show  only  | Search instead for 
Did you mean: 

Asurion/Mobile Klinik Repair Runaround

Just Moved In

So the screen on my phone cracked a little while back. It's a Pixel 7 Pro. I've been getting the run around between Telus support, Asurion and Mobile Klinik on what to do. All the mobile kliniks say the screen is on backorder. When I try to fill out a claim form on Asurion I just get an error. And I get a generic scripted reply from every agent I call to talk to the other two. So I am paying both for device care and the remainder of the cost of my phone and am unable to use it.

I would like to know if there's some sort of managers line or some department I can get ahold of to either get a replacement phone entirely or to somehow get my current one repaired. The phone itself is "fine". The touch screen works but it's cracked and only displays shades of green.


Community Manager
Community Manager

Hello. I'll send you a private message to discuss further, thanks.