Network password

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Darl
Friendly Neighbour

Went to hairdresser recently, signed into their wifi and now my Telus password is not accepted on my network!  What’s going on?

Community Power User
Community Power User

The wireless network key/password or your account password? Simply connecting to the wifi at your hairdresser shouldn't have impacted your home wifi.


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xray
All-Star

@Darl wrote:

Went to hairdresser recently, signed into their wifi and now my Telus password is not accepted on my network!  What’s going on?


Are you are talking about the WiFi password for your home network? Firstly, you shouldn't need to enter it if you've connected with that device previously since the device will remember it. The fact that you had to enter it might mean you selected the wrong SSID. This can be easy to mix up if you kept the default SSID which is typically like TELUSnnnn and looks similar to any other TELUS default SSID.

 

There may also be the remote possibility that your hairdresser had the exact same SSID as your home network and you overwrote the saved password. After all there are only 9999 different default TELUS SSIDs using the TELUSnnnn format.

 

Darl
Friendly Neighbour
The network password

Sent from my iPad
Community Power User
Community Power User

Look on your Telus modem for your SSID and password on a sticker affixed to the unit. You can also choose to "forget network" which prevents you from trying to connect to it. Then connect to your modem again.

 

It's impossible that your home connection was affected from logging into the hair dresser.


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Darl
Friendly Neighbour
I have been using my Telus sticker to ensure I’m entering the password correctly. It continues to say network password incorrect. This really sucks. My other computer is on same network and it will connect my iPad if together......but I want my iPad back with my network settings. Thanks for your assistance

Sent from my iPad
Community Power User
Community Power User

@Darl wrote:
. My other computer is on same network and it will connect my iPad if together......but I want my iPad back with my network settings. Thanks for your assistance



Then the 'other computer' should be sharing the network password to your iPad, and you should be able to connect your iPad directly to your network from then on.

 

NFtoBC
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Darl
Friendly Neighbour
I just tried iPad again and it told me the password was incorrect again. Took iPad to other computer and it signed on but doesn’t stay on. Perhaps it’s the iPad.

Sent from my iPad
Community Power User
Community Power User
Restart your iPad if you haven’t done so and report back after trying to connect.

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xray
All-Star

@Darl wrote:
..My other computer is on same network and it will connect my iPad if together...

..Took iPad to other computer and it signed on but doesn’t stay on...


I'm confused about what you are saying here. What exactly are you doing between your iPad and the computer?

Darl
Friendly Neighbour
I am using wireless and my iPad will connect to Telus once I’m beside another computer connected to same network.

Sent from my iPad
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xray
All-Star
So your computer is connected to your network with Ethernet and you are running a HotSpot connection to your iPad?
Darl
Friendly Neighbour
I have wireless connection.

Sent from my iPad