valorant poor routing

[Darkblood14]

Im experiencing people stuttering hits not registering when doing tracert it times out and when doing a ping plotter graph this is what comes out I have contacted riot games multiple times and their telling me this is a routing issue I have tried port forwarding i have tried literally everything when using shaw it works perfectly fine but only when i swap back to telus do i have this issue

TezukaTlipokah (VALORANT Support) Dec 4, 2024, 23:29 UTC Greetings,  From Ixaocan comes Tezuka to help you! From what I've seen in the pingplotter image you've sent this seems related to some issues your ISP is currently facing regarding your routing to our servers. Even if other games or apps work fine, keep in mind that each of them has different paths, so the problem could only affect your path to our game. Since there's not much we can do on our end, try contacting your ISP and ask them to look into it. If you need help on how to approach them about the situation, you can request a reroute, and it's a good idea to ask your ISP to assign you a static IP address if possible, and you'll need to ask them to check if you're getting a public IP consistent with all your traffic linked to the Internet, regardless of protocols. Additionally, you can try asking for a level 2 or specialized agent, as they should be able to find the root of the problem more easily. In case your ISP needs all the details about the route we are using, please provide them with our PeeringDB page and suggest they contact us directly.

 

[TELUS_Support]

@Nighthawk would you have any insight into this? 

[Darkblood14]

did you change the routing on texas servers i get 62 ping instead of 50 now

[Shaf]

It's not just Valorant. Poor routing to Halo Infinite and other Azure/Azure PlayFab servers. Primarily, through Telia's transits in Seattle and Cali, leading to longer routes and higher pings to everything West Coast and Texas.

This has been going on for a couple of years now. Out of BC when I was in Vancouver and again in Calgary. Telus claims to be the esports ISP but they only seemed focused on marketing rather than actually ensuring they are true to their ads.

[Darkblood14]

i mean for me its only been recently like i have litteral clips of people teleporting and i only have like 49 ping a few weeks ago texas was 49-50 ping now its at 61 idk what is going on

[Darkblood14]

telus u gonna do anything or just hope someone else comes in

[Samuel45450000]

Having the same issue currently. Tech support staff tell me there is nothing they can do about it and I should wait for an IP address change.

[Samuel45450000]

Having the same issue here. I'm from QC and Telus is routing me to the west coast. I get 140ping on east and central servers and low 80-ish ping on West coast valorant servers (???). Used to get 25-28ms. Tech support, whom have contacted LVL 2, tell me there is nothing they can do about it, and I need to unplug my modem every night in the HOPE of getting a new IP which MIGHT be routed properly. How is it possible that they can't fix this?

I'm giving it a try this week and if it doesn't work, I'm going back with Vidéotron.

Meanwhile, if you or one of your colleagues could help, it would be very much appreciated. 

[Samuel45450000]

For months and until two days ago, I've had 20-30ms to Illinois Valorant server with both Vidéotron and Telus (I live in QC).

After the modem restarter two nights ago, I have been getting consistent 120+ms ping on the servers I usually play on (est coast and central servers).

This is happening on more than one device, with wifi and ethernet, and I have restarted PCs and modems and routers several times by now- nothing changes.

Valorant tech support says my ISP has poor routing and there is nothing they can do about it. They are asking me to contact my ISP and have them look into my IP's routing (my IP has changed when the issue started)

A Telus tech support agent has contacted lvl 2 and there seems to be no way for Telus to change my IP or help with the routing. I am advised to unplug my modem for 24hrs in the hope that the IP will change. I work remotely...

Any tips? If this isn't resolved soon I will have to go back to Vidéotron and never look back, which is unefortunate because I have had a much better client experience so far with Telus and am happy that they take my money instead of Vidéotron. But my brother and I also can't play with 130+ ping on my main game.

[AndreaneA]

I am also impacted by this and this seemed to be an issue out west around the same time last year! https://forum.telus.com/t5/Internet-Home-Phone/Valorant-High-Ping-West-Servers/m-p/145370

[Samuel45450000]

I will open another ticket with Riot and link them to that thread, thank you!

[AndreaneA]

I'm thinking it's a routing issue where our address is being redirected to the BC servers but we're physically out east. The issue is not the game at all but TELUS and their routing. Agents over the phone are not helping and saying that there is no issue on their end when that is not the case. 

Please TELUS admins - reroute the QC IP addresses to EAST SERVERS and not WEST. 

[Darkblood14]

idk they havent done anything for me this is so stupid

[Samuel45450000]

Exactly! I get better latency on WEST SERVERS WHEN I'M IN QUÉBEC.

I guess if we don't get a response from someone who can actually help, we're just all going to move to a more reliable competitor. I haven't had issues like this in over a dozen years of gaming with videotron & bell.

[Samuel45450000]

fixed it with Exitlag! Back to 30ms now

[Edit: removed sales or marketing affiliate link.]

[Samuel45450000]

[Edit: removed sales or marketing affiliate link.]

[Shaf]

Exitlag is not the answer. The routing issues aren't just isolated to Valorant, Halo or online gaming in general. They affect business and VOIP services too (Slack and Genesys to name a couple).

Why should Telus customers, who are already being gouged by basically a monopoly, have to pay for an additional, third party VPN to fix what Telus should be investigating and fixing in the first place?

Telus is responsible to deliver the proposed marketed quality they sell to its customers by fixing these issues, with whatever Transits they partner with that have poor routing to widely used services. Can't call yourself an eSports ISP if we all have to use Exitlag to get the actual quality of service we expect from Telus to begin with.

[Darkblood14]

yeah exactly u pay a service u should be expected to get said service

[TELUS_Support]

Thanks for reaching out. We understand how frustrating routing issues can be when gaming. Since Riot Games has identified this as a routing issue, we recommend reaching out to our technical support team for further troubleshooting or send us a private message and we can get someone to contact you.

[Samuel45450000]

Tracert to NA Valorant servers:

Tracing route to 192.207.0.1 over a maximum of 30 hops

1 8 ms 6 ms 5 ms 192.168.1.254
2 8 ms 7 ms 7 ms 10.145.104.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 *

[Darkblood14]

mine is the same idk what to atp