I've been trying to get the Telus Fibre for years now.
Every time I inquire, I get ghosted.
The main problem is, every time i type my address, it shows only the copper plans.
However, since I live in a town house, I know we had Telus come in and install fiber in the complex.
On the website availability check, if i type every unit in my complex except for mine the fibre plans show up as available.
I tried everything for years now. I always get the transfer and "we will call you back" trick and nobody calls back.
I don't really know what I can do now to get internet.
It might be possible that Telus just hates me (conspiracy) but this is impossible since i have never been a Telus customer in my life and always had Shaw.
I tweeted, called and chatted but to no avail.
I guess this forum is the last hope.
Can anyone help me?
Sounds like your unit was missed in the data collection for their database. I suggest calling again with the information you provided here. If first level CSR can't help, ask to be escalated to the next level.
If you find a post useful, please give the author a "Like"