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[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless.
It boasts such amazing features - schedules, device-blocking, content-blocking and...
Hi Everyone.
I merged all of these posts regarding the Connect App so I don't have to go to each one and make the same announcement over and over again.
We heard you about your issues with the Connect App. I spoke with the team and they confirmed that they pushed an update yesterday to our hardware that will fix the issue where you don't see your network, or your devices.
The issue is that the NAH or the Boosters did not activate a specific setting when your device was installed. That firmware update should fix this issue but there are ways to manually enable the setting.
Here's what you need to do if you have issues still:
- Factory reset the NAH. Keep in mind that any changes that you made to the NAH you will need to do again. Most people don't make changes so factory resetting will just knock off your internet for a few minutes.
- Once the NAH is factory reset, check the Connect app. If everything works, stop here.
- If you can see your NAH but not your boosters, perform a factory reset on the boosters. Keep in mind that if you have more than one you will need to do each one individually. Please start with the main one first so any others will mesh with the Wi-Fi network that the primary boost has.
- Delete your Connect App and re-download it. If you had the app open when the update went through it will not update and you'll see the same issues. You have to close it and re-open it.
If you still have issues please message us at TELUS_Support by clicking the profile and clicking on "send a message".
I will mark this comment as a solution so you all receive notice and so if anyone after you has this issue they can find this comment and try those steps
dru
Community Manager
Community ManagerLdawg Mam Ron888 I wanted to give you a bit of an update. We released an app update in mid-January which fixed the issue for some customers but it turns out it wasn't a fix for all. We took this back to our Dev team who are now working on a hardware firmware patch which will be coming soon.
Firmware updates are enabled by default so there's nothing more that needs to be done on your end. If we hear about a release timeline we can share, we definitely will :). Thanks for your patience with this.
Thank you for reply. I'm okay with waiting and it's great I know why!
Have a great day
Marie
Telus connect app stopped working past 9 days .
Error is " Oops we are experiencing technical difficulties".
Anyone else has similar issues .
Any solutions.
Those of you who got private message from Telus, were the problem resolved? Mine is still having the issue as of today.
- There is nothing private message. I don’t get it. The app is still not working for three weeks already.
Considering to leave Telus.
Sent from my iPhone
TELUS_SupportOfficial Support Team
Hi! We currently have some reports on this issue as well. Here are some troubleshooting steps you can try in the meantime.
Immediate fixes:
- Force stop the app
- Clear app cache and data
- Restart your device
- Uninstall and reinstall the app
Check your:
- Internet connection
- App version (ensure it's the latest)
- Device compatibility
NONE of this works. Please fix it. So angry about this.
Sonyirump wrote:Telus connect app stopped working past 9 days .
Error is " Oops we are experiencing technical difficulties".
Anyone else has similar issues .
Any solutions.
I'm having the exact same error, new customer since Feb 1st, having NH20A and boost 6.
My boost 6 never showed up in Telus connect, I was able to see my devices and create device profile before.
Then all the sudden after a few days, this "Oops we are experiencing technical difficulties" error starts showing up and hasn't been fixed since then.
