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Wifi plus speeds?

Mike15
Just Moved In
Just had wifi plus installed, new access point and 2 boosters. I did a speed test through the telus app while the tech was there and it was 590 up 540 down, I did another this morning and it was 94 up/down. Any reason for the drastic change?
3 REPLIES 3

A-B
Community Manager
Community Manager

Hmm, that's definitely odd. Was this over Wi-Fi or via a hardwired device? Have you tried rebooting your equipment or speaking with our Tech Support team so they could run some diagnostics from their end?

Mike15
Just Moved In
It was over wifi, and it was when only 1 booster was set up, I haven't tried rebooting
or tech support yet, I had to leave for work. The point of getting the wifi plus was to improve speed and coverage but it's pretty much the same as it was with just the old hub.

A-B
Community Manager
Community Manager

Gotcha. Your best bet then would be to try both those avenues; our team's available at 1-888-811-2323.