Wifi 6E Confusion
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April
I am keen to upgrade to Wi-Fi 6E. I see that TELUS now includes Wi-Fi 6E in all PureFibre Internet Plans 1.5G or higher.
Every TELUS employee I have spoken to is not sure exactly what this means...
I am being told I must subscribe to Wi-Fi Plus ($10 monthly) in order to receive Wi-Fi 6E equipment.
Is a Wi-Fi Plus subscription necessary if I already have PureFibre Internet 1.5G?
Also.. I know there is a Boost 6E Mini (extender) but is there also a full-size Boost Wi-Fi 6E Wi-Fi access point with 3 Ethernet jacks?
I see references to model B25T (full-size Boost 6E) on the TELUS forum on Reddit.
Is this device available?
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April
Hi there - I've checked internally and we do require a subscription to W-Fi Plus in order to get the Wi-Fi 6E booster if you need a secondary router inside your home but the first one we include is part of the package
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April
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April
Did you previously upgrade to 1.5G when you already had your Wi-Fi 6 equipment?
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April
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April
I understand. Our process for installation is different from existing customers so I do see that a Wi-Fi Plus subscription is required. Your best course of action would be to speak with our customer service team and see if there is anything different available to your account
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April
Customer Care was not able to add a Wi-Fi Plus subscription.. I am being told this is because Wi-Fi Plus is included with our 1.5G Plan??!!.. it took several calls and hours on hold to get this resolved. We now have a tech visit scheduled for "support with a self install DIY. This order has an associated charge of $150". Customer Care has promised to refund the $150 fee. What an ordeal!
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April
Glad to hear it was taken care of, and very much appreciate your patience with this!!
