Wifi 6E Confusion

[DeanoYVR]

I am keen to upgrade to Wi-Fi 6E.   I see that TELUS now includes Wi-Fi 6E in all PureFibre Internet Plans 1.5G or higher.

Every TELUS employee I have spoken to is not sure exactly what this means...  

I am being told I must subscribe to Wi-Fi Plus ($10 monthly) in order to receive Wi-Fi 6E equipment.  

Is a Wi-Fi Plus subscription necessary if I already have PureFibre Internet 1.5G?

Also..  I know there is a Boost 6E Mini (extender) but is there also a full-size Boost Wi-Fi 6E Wi-Fi access point with 3 Ethernet jacks?  

I see references to model B25T (full-size Boost 6E) on the TELUS forum on Reddit.    

Is this device available?   

[DeanoYVR · Accepted solution]

Customer Care was not able to add a Wi-Fi Plus subscription.. I am being told this is because Wi-Fi Plus is included with our 1.5G Plan??!!..  it took several calls and  hours on hold to get this resolved.  We now have a tech visit scheduled for "support with a self install DIY. This order has an associated charge of $150".   Customer Care has promised to refund the $150 fee.   What an ordeal!   

[El-Eric]

Hi there - I've checked internally and we do require a subscription to W-Fi Plus in order to get the Wi-Fi 6E booster if you need a secondary router inside your home but the first one we include is part of the package

[DeanoYVR]

I am trying to upgrade my existing Boost 6 wifi to the Boost 6E. I will return the original Boost 6. Why do I need Wifi Plus? Telus is advertising that wifi 6E is included in my 1.5G internet plan.

[El-Eric]

Did you previously upgrade to 1.5G when you already had your Wi-Fi 6 equipment?

[DeanoYVR]

Correct. Had Boost 6 with Gigabit internet. Upgraded to 1.5G.

[El-Eric]

I understand. Our process for installation is different from existing customers so I do see that a Wi-Fi Plus subscription is required. Your best course of action would be to speak with our customer service team and see if there is anything different available to your account

[DeanoYVR · Accepted solution]

Customer Care was not able to add a Wi-Fi Plus subscription.. I am being told this is because Wi-Fi Plus is included with our 1.5G Plan??!!..  it took several calls and  hours on hold to get this resolved.  We now have a tech visit scheduled for "support with a self install DIY. This order has an associated charge of $150".   Customer Care has promised to refund the $150 fee.   What an ordeal!   

[A-B · Accepted solution]

Glad to hear it was taken care of, and very much appreciate your patience with this!!