What does my modem look like?

[Jane2]

Is it the thing they installed in my front hall closet or the little black box next to tv?
And apparently my bandwidth sucks. How to I fix it?

[FuzzyLogic · Accepted solution]

Likely the box in the closet. The one next to the TV is most likely your Optik PVR.

These links may help confirm what's what:

TELUS Optik TV Hardware - Télé OPTIK | TELUS

Modems explained | TELUS Support

Can you elaborate on your bandwidth issue? Does it happen on Wi-Fi, wired connection or both? Do you know which internet plan you have?

[xray]

"And apparently my bandwidth sucks."

That statement is a generic diagnosis and not a description of the problem. It would be easier for others to help you if you provide a description of the specific symptoms you are experiencing. Which devices you are using, how are they connected, what you are doing at the time, etc.