07-16-2023 06:40 AM
Our house has home phones, fax machine and VDSL2 but they have been suffering due to the aging copper wire connections on the utility pole. The Telus support suggested the Telus tech could visit and install the Fibre connection while retaining my home phones, fax machine and VDSL2 (all feeding off a single pair of copper phone wires at the moment). Is this true?
07-17-2023 12:28 PM
Generally speaking, if your Neighbourhood isn't currently scoped for fibre (or fibre ready), we cannot do ad hoc fibre drops where there isn't fibre infrastructure. Has your home been visited by TELUS (or have you received mailers) to inform you of conversion to our PureFibre network?