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Upgraded our plan in July and nothing but problems since!!

cj2023
Neighbour

We were good 2 years then upgraded our plan in July when it was up to gigabit and nothing but problems since! Have spent way to much time chatting with friendly but unhelpful ppl at telus call centre.  They even sent us a new router exactly the same as the old one.  One of the tech even said oh well aren't all your devices 5g.  Nope didn't know it was a requirement (its not) but would be a lot easier.  Never would of upgraded but the lady doing it gave a good deal and said how much better it was.  How can we get this fixed.  It just cuts out randomly then takes 10 our 15 minutes to get it back.  Happened today, once yesterday then a few days ago!  Very frustrated with Telus!

1 ACCEPTED SOLUTION

dru
Community Manager
Community Manager

@cj2023 I've sent a private message your way with an update. Please keep an eye out for it 🙂

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2 REPLIES 2

dru
Community Manager
Community Manager

@cj2023 I've sent a private message your way with an update. Please keep an eye out for it 🙂

cj2023
Neighbour

They sent a tech and discovered our modem/router needed to be upgraded to connect to the new plan (no surprise there).  But it is now working good. Thanks to Grace and Dru for your assistance. 🙂