Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Home
- Forums
- Internet and Home Phone
- Re: Unable to connect to home router
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-15-2021 11:21 AM
Okay. Clearly I have a telus phone. My parents, and my house both use telus routers. When I try to connect to my own home router, it asks me to "sign in to wifi network" and gives me two options, if I'm a new customer or returning. If I click returning, the web page crashes. If I click new, the page turns French, and it starts trying to sell me a telus package. I've already tried unplugging the router and plugging it back in. I'm very frustrated. Please help.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-15-2021 12:16 PM
You may want to reach out to technical support. That's not a message you should be seeing if you are connecting directly to the Telus router (T3200 or the Smart Wifi Hub). I've never come across a Telus wifi sign in page like what you've described. Which model of router do you have? How is it connected?
How are you trying to connect to your home router from your phone? Are you just going into settings on your phone and selecting the wireless network? Using an app? Typically if you've already entered the wifi password on your phone in wifi settings, it should just automatically connect again once you are back in range.
On the "sign in" page that appears, does it show a webpage address at the top? If yes, what is it?
Are you absolutely sure you're trying to connect to the right wireless network? If you go into the settings on your phone when at home, does the connected wireless network have the correct name?
Are there any other wireless devices in your home? If yes, do they have the same issue? If no, it's likely something with your phone. Try forgetting the saved wireless password/SSID from your phone and then reconnect and enter your wifi password.
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
4 REPLIES 4
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-15-2021 11:24 AM
Problem only started this morning. I don't understand why I now need to sign in to a wifi network that has been working fine for the better part of 2 years
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-15-2021 11:59 AM
@BenPijnnab Call in i think you need a new router.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-15-2021 12:16 PM
You may want to reach out to technical support. That's not a message you should be seeing if you are connecting directly to the Telus router (T3200 or the Smart Wifi Hub). I've never come across a Telus wifi sign in page like what you've described. Which model of router do you have? How is it connected?
How are you trying to connect to your home router from your phone? Are you just going into settings on your phone and selecting the wireless network? Using an app? Typically if you've already entered the wifi password on your phone in wifi settings, it should just automatically connect again once you are back in range.
On the "sign in" page that appears, does it show a webpage address at the top? If yes, what is it?
Are you absolutely sure you're trying to connect to the right wireless network? If you go into the settings on your phone when at home, does the connected wireless network have the correct name?
Are there any other wireless devices in your home? If yes, do they have the same issue? If no, it's likely something with your phone. Try forgetting the saved wireless password/SSID from your phone and then reconnect and enter your wifi password.
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-01-2021 11:49 PM - edited 07-01-2021 11:50 PM
The only time I ever see one of those sign-in screens is when I'm connecting to a company's free wi-fi (e.g. McDonald's). Are you sure you chose the correct SSID when trying to connect?
Related Content