Forum Discussion
Solved
The Default Gateway/Router Password DOES NOT Work, At All.
I have no idea what it's officially called - the physical design of this piece of technology is not only ridiculous, but cumbersome to work with, and also lacks important information on it unless you...
I confess to being somewhat fortunate, as the installation technician borrowed my cell phone and took a picture of the label with the admin log in information before he put the cover on the modem.
Note that the modem is in 3 parts: the base plate that is affixed to the wall, the modem itself which is affixed to the base plate and, finally, the outside cover. The label should be on the modem itself and is visible once you remove the cover.
Here is a video from Telus showing how the modem is installed:
Here is an explanation and a video on how to remove the outside cover. It is from a techniciian who posts to an unofficial Telus Reddit thread:
Video - removing the cover of an NH20
Rather than risk damaging the modem .. you might prefer to give Telus a call.
Okay, I should further add - the model is the NH20T. I have taken the lid off - and that's how I know the model name. There is no login information, it's just specifications.
The admin password is definitely on there. Look just under the 3 barcodes
