I took time off work on two different days this week to meet a Telus service technician at my new home (at a scheduled time) to hook up my TV and Internet. In both cases, they did not show up. In both cases, they did not bother to call.
I now have a third appointment in three weeks time! (That's ok - I didn't want to watch the Canucks playoff games anyway.)
I have absolutely no confidence that Telus will show up later this month when I take another day off work. And I have every expectation they will try to charge me for the services I am not getting over the next three weeks.
This company has the worst customer service I've ever seen. I don't even know why I bother to complain. They simply do not care.
