Same issue - Apple devices 'forget' the password on Boosts... Interestingly, not all at once. You can move to another corner of the house (where another Boost is working) and connect fine.
So the workaround I have right now:
It's far from perfect, and numerous tech visits didn't help - they seem really resistant to replacing the T3200M. Each time they come by, they reset it, and "prove" to me that its behaving fine. Whatevs.
What type of devices are you seeing this on? (type of phone, computer, Mac, etc)
There is already a running discussion for this >>> https://forum.telus.com/t5/Internet-Home-Phone/Telus-Boost-Network-Connection-Dropping-on-iPhone-XR-...
omg, literally the same issue for only one of the devices (mackbook pro) at home. wifi connection just keeps dropping only for this specific laptop. There doesnt seem to be any clear cut solution here tho 😥
I have the same problems ....I keep dropping connection with TELUS wifi boost and my iPhone XR....and other Apple devices.
oddly no problem on android devices....
gets better...get TELUS home security.....only to find out the TELUS booster wifi is spotty and the mobile phone connection also with TELUS when away is also not reliable....makes me wonder if TELUS has there act together.
So my problem is solved... finally had the T3200M replaced with the Arcadyan, which meshes with the boosts. (Actually replaced it because could not get it to go over 350Mb when I was on 750.) Have not had the dropping issues since. Also seems to better handle the IoT devices that can't jump frequencies.
Anyway - not sure if we confirmed this, but are all of you on T3200s?
Yes, I'm using the T3200M as well. most of my devices are connected to it instead of the Boost as there seemed to be too many problems staying connected. I was thinking of changing routers as well.
I was thinking of going to this one, https://www.staples.ca/products/317890-en-asus-rt-ac68u-dual-band-ac1900-wi-fi-gigabit-router as I've got one at work and it just flat out works.