Right now my cell phone stopped connecting to the telus network. As a result it has taken me a 45 to sift through the ai gate keepers prompt's just to speak to a real person, all while telus ai tries everything to not allow me to speak to a real person.
Every single person who calls the tech support number is wanting to speak to a real person as soon as possible. No one wants to have to jump through a maze of questions in hopes of simply being put in a que to speak to a real person!
This is a massive waste of time and only creates a very frustrated customer before they get to speak to the CSR and now the CSR has to deal with an already stressed to their limit customer.
Telus needs to have a quick prompt right off the bay to push 1 to speak to a live CSR.
