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T3200 wifi connected but no internet

Just Moved In
I recently moved and since there was already Telus purefibre set up in the new place, I got my internet+optictv service from Telus. The router I have is the t3200m and it has both internet and wifi lights green. I have connected my laptop directly to the ont and internet works fine. But although I can connect to the wifi, there is no internet access. I have tried resetting it multiple times and have tried different devices with no success. Any ideas what might be wrong?

Community Manager
Community Manager

Did you connect the T3200 from it's WAN port to the ONT's ethernet port?