Received a letter from a company called "General Credit Services Inc." that says I owed Telus $68.80 and that my land line was cancelled. Funny thing is I cancelled my land line myself 3 years ago since we only use our cell phones. Thinking this was a scam I called the Telus help line and after getting put through a bunch of automated hoops I finally get a live person. Here is what I learned:
1) Yes I attempted to cancel the land line back in 2022. I was placed on a $2 a month plan. I don't recall this but they claim I agreed. At that time my last bill was $85.63 which I paid in full and due to pro-rating I ended up with a $15.67 credit.
2) Someone changed my billing from paper to email. And they got my email address incorrect. I suspect they changed it from paper to email since at $2 per month they would lose money sending a paper bill but that is just my speculation. I prefer a paper invoice.
3) After my last payment 2 years ago I have not seen an invoice or bill from Telus.
4) My credit was used up by April 2023. They also told me now that they also changed the rate from $2.00 to some other amount. I still don't know what that amount is since I never received a bill. I can guarantee if they increased the fees I would have cancelled the line since we don't use it.
End of the day Telus never informed me of charges owing or monthly increases. When I asked their agent about it all he would say is that it was legitimate. The amount is not the point - its the principal. From the agents perspective they could have changed the rate to $100 per month without telling me and it would have been legitimate. It's amazing how a credit collections agency can contact me but Telus cannot. The agent said the best they could do was offer a $20 credit. This was after he told me initially there was nothing he could do. It is my position that I owe them nothing. When my credit ran out and they increased the fees I would have cancelled it immediately.
Has anyone else experienced this kind of treatment?
