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Migration Issues


Has abtbody else experienced this problem?

When I proceeded to activate my account (I already had a Google account) I was presented with the signon which contained a Telus email ending in, but I had indicated on the request to use one of my other aliases ending in  I entered my password and was presented with the Google  Choose an Account and I checked Personal Google Account.


I then received an error message: Your account has changed.  The address is no longer available because an organization has reserved this.  The same error message was received when I attempted to use my email endding in

Anybody have a solution?




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P.S. I resolved the problem by using my ipad   Maybe because I had used the ipad when I registered for the migration????  Anyway, I am able now to access my email.


Sent from Mail for Windows 10


TELUS Employee
TELUS Employee

Hi, That message you described is similar to the messages used when the address was used on Google for another service in the past. There is a help page about but I think you have already done the Migration Day steps, and I would suggest reading the section on "Steps to continue using your previously created Google account". 


Hope this helps resolve the issue.