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Help! App does not recognize I'm on home network and I cannot add boosters

jaye1
Just Moved In

My Telus Connect app does not recognize that I'm on my home network, nor does it recognize my 2 boosters.  I try to add the boosters but it circles back to the same problem, saying I need to be connected to my home WiFi network (which I already am - very frustrating!)

 

I have tried, unsuccessfully, the following steps:

  • Troubleshooting using the "Fix it" section of the app
  • Restarted modem
  • Restarted phone (iPhone)
  • Forgot the network on my iPhone
  • Uninstalled and reinstalled the Telus Connect app on my iPhone

All of this...to no avail.  Please help!  What can I do to solve this issue?

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