12-27-2023 11:20 PM
Solved! Go to Solution.
01-01-2024 07:08 AM
12-30-2023 02:24 PM
I have the same issue here, but not by downloading large files.
The wired devices would lost internet and would never recover back, the only solution is to hard reset the optic modem.
I've phoned the Telus and they claimed that they hard reset the modem remotely, it had been stable for 4 days and then the problem came back again.
If I chose to hard reset the modem by myself via the modem's admin console, it would work for a couple hours up to a day then the issue would come back again.
There must be something wrong with the optic modem but not advises yet.
01-01-2024 07:08 AM
January
I have replaced the switch and it has been working well a bit longer than the old one but after one week the internet problem came back again.
January
January - last edited March
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