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Underperforming Download Speeds
I recently switched from Rogers to Telus when fibre finally got installed in my area (Maple Ridge, BC). I'm on the Gigabit plan (940Mbps upload, 940Mbps download), and speeds have been great for the last couple months since I signed up. However, over the last week or two I've been experiencing consistently slower download speeds, about 300Mbps below advertised. I'm not sure what can be done other than wait and hope it resolves itself, but I wanted to mention it because now I'm not getting the performance I'm paying for. Ironically, I switched from Rogers because they cap their uploads. Upload speeds have been perfect with Telus, but now my download speeds are much worse than they ever were with Rogers. I run speed test analysis software and have data to back up my claims:
The interesting thing is, when I was getting full 940 downloads, my ping was higher, around 5-10ms. Perhaps that's a clue that there's been an infrastructure change, and maybe that has negatively affected my downloads?
Troubleshooting I've done:
- Rebooted Telus ONT (bridge mode)
- Rebooted Ubiquiti Gateway
- Rebooted server that's running the speed tests and other services
- Swapped cables
The server is connected with a 2.5GbE connection, there are no bandwidth bottlenecks and everything is working fine otherwise. I'm not sure what else to try, but I feel like the issue may be on Telus' end. Any assistance would be appreciated.
Hi satkins - Are you conducting the speed test to your Ubiquiti equipment or directly wired into the ONT?
It would be best to check a speed test while plugged into the ONT so we make sure that the issue isn't between the ONT and your Ubiquiti equipment. Even if it's rare, it can happen.
Lastly I would say double check which server you are connected to when doing the speed test. Both in terms of which company but also which location you're connecting to
3 Replies
Hi El-Eric,
Thank you for the suggestions. I forgot to mention that I did try bypassing the Ubiquiti gateway as part of the cable swap test, but the results were the same.
I'm happy to report (but embarrassed to say) that manually changing the speetest provider's server from Auto to a specific server has fixed the issue. I can't believe I didn't try that before submitting this post, but thank you again for pointing me in the right direction, and apologies for pointing the "blame-thrower" at Telus!
El-EricCommunity Manager
Don't sweat it! It happens more often than you'd think and your post will help the next person that Googles the same question. The full speed at upload kinda told me something was off but I'd rather it be an easy fix than a complicated one.
- El-Eric
Hi satkins - Are you conducting the speed test to your Ubiquiti equipment or directly wired into the ONT?
It would be best to check a speed test while plugged into the ONT so we make sure that the issue isn't between the ONT and your Ubiquiti equipment. Even if it's rare, it can happen.
Lastly I would say double check which server you are connected to when doing the speed test. Both in terms of which company but also which location you're connecting to
