Cutting back alley to bury the cable

[Jack5]

I am building my new house, and it is almost completed. I asked TELUS to come to install the internet. They found that they need to cut my back alley to bury the cable. So one of your contractors came here on December 14, 2023 and told me they will do it as soon as possible. But three months have past, and there have been no updates about this issue. We really need to move to the new house with internet now. Do you have any solutions for it?

[El-Eric]

Hey Jack5! 

Fibre builds can be tricky in the winter depending on where you live. I don't want to speculate about what the reason for the delay is so please contact our customer service team at 1-888-811-2323 and they will be able to investigate further and provide you with an actual answer.

[Jack5]

I have called the service team many times. However, this problem has not been resolved yet. I don't know what to do next. We cannot move into the new house without the internet. Telus sucks.