Can't send e-mails....I can get them but can't send when I'm on he road

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Resident

I've had this issue hundreds of times over the 15 years I've been with Telus and to date no one has solved it, sure they've helped me for a week or so but not time I'm on the road the same thing happens.

Any time I'm on the road and using the hotels/place I'm at's WIFI (apple lap top) I can't send e-mails. I can surf and I get all my e-mails but nothing can go out. I use my Apple Mail.

"cannot send message using Telus server" "The host smtp.telus.net on port 1,025 failed"

 

I literally ahve been on the phone with Telus and Apple over the years for 60+ hours on this, telus blaming apple, but I know 100% this is a Telus issue as its been an issue with 4 or 5 laptops I've had over the course of this issue.

 

Can anyone help?

Resident

my port is set to 1025 and I mentioned this has been an ongoing issue so assume Telus has tried the basics, looking for a more in-depth solution beyond changing the port #. Or thoughts on what # I can call at Telus to get to the more serious problem solvers. I always get told it'll be expedited and no one ever calls back.

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Community Power User
Community Power User

On rare occasions when this happens to me, I use a gmail SMTP server for outgoing emails. 

 

I find the issue random in nature, and not always a continuing problem when connected to any particular ISP - sometime it won't work for an email or two, then it works as expected. It seems certain paths fail, but others don't.

 

NFtoBC
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Ambassador

I've encountered this as well when travelling. Telus hints at the issue in the article:

 

https://www.telus.com/en/ab/support/article/set-up-email-iphone-ipad

 

Note the section on "Travelling Internationally" as well as the note at the end:

 

Note: Some countries may block these settings. If they are not working in the country you are in, you will have to use webmail.telus.net from any device.

 

If I have issues while travelling webmail has always worked for sending/receiving.