Hello Telus - The Calgary (Ogden) Outage for Home Phone / 911 is listed on the Telus Service Status page (https://www.telus.com/en/ab/outages) since July 29, 2024. There are no further updates other than the first one stating: Under investigation, suspected cable damage. Surely Telus technicians must know something more by now, 1.5 days later, so would appreciate a 2nd update confirming what the issue is along with an estimated time of repair. There are many seniors in our area that rely solely on a Landline phone to stay in contact with friends/family, pay bills, or may need to call 911.
Will this be a repeat of December 2023 where we didn't find out about how extensive the damage was, due to copper theft, until Day 8 of the outage?
None of us want to be left hanging, wondering day to day, when we'll have the ability to use our phone, especially if one needs to contact 911.
Asking for clear and timely information from a TelCom company about such an important service is not asking too much.
