Underserviced

I have been a long term Telus client. For the past year I have experienced ongoing issues with their fiber internet service. I am paying for my full contract, but am not receiving the service promised. I have chronic low bandwidth issues that pixilate my TV and squeeze my upload and download speeds. This is despite the service reaching our house is reportedly the full service. I have spent hours on the phone with their tech support. We have received replacement equipment (exactly the same inadequate router and other boxes). I have heard that the old internet routers that Telus continues to use are garbage. They will not send anyone to our house without charging us for that service. We have been clear that we will switch providers but there is no effort to correct the lack of service unless we cover the cost of service. Enough is enough. Goodbye Telus.