Forum Discussion
Ogden Phone Outage
Once again my copper line is down.
Checked your service outage site.
No mention of phone service ,just Internet and TV service.
Telus doesn't give a damm about copper line phone service.
I'm sure the phone service will be the last issue addressed.
Just like the last two times it went down.
Yes I know it was copper thieves before ,just like this time again.
Health and safety should be first priority ,not last. Fire ,ambulance ,police service etc.(911)
Fix the copper first !
Lots of old folks in Ogden, Lynnwood area.
Will the future service ever improve?
It sure doesn't feel friendly to me.
PS
Customer for 33 years.
I guess I'm the lazy one for staying on this long.
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- Nighthawk
Community Power User
Phone service is actually the one that gets prioritized as that falls under CRTC rules. As such, Telus has to prioritize repairs for this. There is still an active outage for Ogden. Telus just missed listing phone service as part of the affected services. The outage was last updated about 10 minutes ago. Looking at the thickness of the cables, there are likely hundreds of homes affected if not more. It will take some time to fix every wire pair in there. This is one of the reasons Telus is transitioning to fibre. It should reduce cable thefts but it takes time to roll out fibre everywhere.
Outage Photos:
I am pretty sure the last thing repaired during the previous two outages was the copper line service.If Telus really cared it would always be the first thing mentioned.Somehow they always forget to.It's only the top dollar services that get the attention first. The CRTC may mandate it, but Telus doesn't seem to value 911 services for Ogden seniors like they do TV and Internet billing fees.
TELUS_SupportOfficial Support Team
Is your landline still down today?
