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degrandprix's avatar
degrandprix
Just Moved In
1 hour ago

Unable to connect to Telus.com

I am unable to load telus.com when connected to my home network on Telus Fibre. koodomobile.com and publicmobile.ca (other Telus companies) also don't work. 

All 3 sites load fine if I connect my computer to my phone's hotspot. 

All other websites work fine on the fibre connection. Seems to be some kind of routing issue?

Here is a traceroute over the hotspot (working):

Tracing route to telus.com [64:ff9b::ac42:62] over a maximum of 30 hops:

1 3 ms 4 ms 4 ms node-1w7jra1ggg0ckr91cp8127in7.ipv6.telus.net [2001:56a:dee1:e912::23]
2 70 ms 52 ms 63 ms node-1w7jr9n3696a75bs1mbpokni9.ipv6.telus.net [2001:568:ffff:6034::1]
3 79 ms 78 ms 91 ms node-1w7jr9n3696iqp5kay3671hxv.ipv6.telus.net [2001:568:ffff:6083::13]
4 21 ms 30 ms 71 ms node-1w7jr9n3696iqp5kay3671hya.ipv6.telus.net [2001:568:ffff:6083::22]
5 * * * Request timed out.
6 54 ms 120 ms 38 ms 64:ff9b::6471:9373
7 * * * Request timed out.
8 * * * Request timed out.
9 29 ms 30 ms 43 ms 64:ff9b::9a0b:6c6
10 42 ms 38 ms 35 ms 64:ff9b::ac45:9c04
11 46 ms 43 ms 33 ms 64:ff9b::ac42:62

Trace complete.

And here is one from the fibre connection (not working):

Tracing route to telus.com [162.159.140.100] over a maximum of 30 hops:

1 1 ms 1 ms 1 ms unifi.localdomain [10.10.10.1]
2 3 ms 3 ms 3 ms mx2.maplenetworks.ca [137.186.126.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 9 ms 10 ms 9 ms otwaonpldr02.bb.telus.com [154.11.6.196]
9 9 ms 7 ms 8 ms 172.69.156.4
10 9 ms 8 ms 8 ms 162.159.140.100

Trace complete.
 
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