Forum Discussion
Unable to connect to Telus.com
I am unable to load telus.com when connected to my home network on Telus Fibre. koodomobile.com and publicmobile.ca (other Telus companies) also don't work. All 3 sites load fine if I connect my co...
TELUS_Support
Official Support Team
Official Support TeamOur sites heavily utilize Cloudflare for security and edge caching. Your hotspot traceroute successfully uses IPv6 while your fibre connection is routing via IPv4. Sometimes, local gateways or third party DNS servers cache stale routing tables to Cloudflare edge nodes. Try this:
On your UniFi controller, try temporarily switching your WAN DNS servers to a public standard like Cloudflare's 1.1.1.1 or Google's 8.8.8.8 and then flush your computer's DNS cache ( ipconfig /flushdns ) and see if the path straightens out for you. You can also inspect the maplenetworks.ca hop by ensuring there are no active static routes, custom VLAN rules, or VPN split-tunneling policies on your UniFi controller that are capturing traffice destined for 162.159.140.100 or the 154.11.x.x blocks.
