Forum Discussion
Calgary (Ogden) Outage - Home Phone / 911 - July 29, 2024
Hello Telus - The Calgary (Ogden) Outage for Home Phone / 911 is listed on the Telus Service Status page (https://www.telus.com/en/ab/outages) since July 29, 2024. There are no further updates other ...
TELUS_Support
Official Support Team
Official Support TeamWe understand your concerns about the ongoing outage and the importance of clear and timely updates. The issue has been identified as suspected cable damage, and we are currently sourcing the necessary equipment for repairs. Unfortunately, at this time, we do not have an estimated time of restoration.
We recognize the critical nature of landline services, especially for seniors who rely on them for daily activities and emergencies. We will provide more detailed updates as soon as we have further information on the repair timeline.
Thank you for replying to my concerns about this outage. Upon checking the Telus Service Status page, I see Updates 2 & 3 have now been posted with more details and photos of the cable damage/theft, along with an estimated date of repair of August 6. Thank you for this information as it's helpful in alleviating some stress. It's very distressing that criminals are repeatedly targeting this area leaving many people without critical services. I hope some kind of security measures can reduce access to this site and that law enforcement will be able to find/charge those involved in this network.
