After upgrade to 1Gb Fiber internt using Arcadyan NH20A landline down

[Jimmyinbc]

After upgrade to 1Gb Fiber internt using Arcadyan NH20A landline always has issues, some call are working,but most are no sound after dailing out (make phone call) . I have phoned the tech a lots of time ,everything tried but problem still  has. any ideas? I think maybe it was Port forwording issue, but I cannot find the landline IP address in router ( 192.168.1.254)

 need help,, Thanks

[DrPacman]

@Jimmyinbc Wrote: After upgrade to 1Gb Fiber internet using Arcadyan NH20A landline always has issues.

For clarification please, when you speak of landline phone services. Are you referring to VoIP phone Service?

If indeed you are might you outline just what equipment you have utilized with your phone system?

Cheers...

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[Jimmyinbc]

Thanks, but the phone ports is not 100% working on the NH20A ,half call work half not.. still have no idea, in router cannot see phone line voip or any ip and port

[Jimmyinbc]

[Jimmyinbc]

[Jimmyinbc]

[Jimmyinbc]

I had tried turning firewall off and low still have same issue...

[DrPacman]

@Jimmyinbc Wrote: I had tried turning firewall off and low still have same issue...

For clarification, your phone service is provided by TELUS and not a 3rd party, Correct?

If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.

[Jimmyinbc]

[Jimmyinbc]

eee

[jobrien]

Try disconnecting the land line. I'd go into your LAN settings and disable reserved IP addresses for everything accept your Telus Boosters if you have them. Replug the land line back into the router and see if it gets a connection. Arcadyan modems are notorious for locked cache, which is the cause for your disconnection issues. Since they never get firmware updates. If I were you, I'd reorder Fibre internet and ask the install guy to give you a Technicolor FXA5000 instead. As this will fix your issue.