Update Telus Agent with tools to support issues with the Telus ONT Battery

[giantbrownguy]

In the last month, I’ve had two extended power outages, one lasting 6 hours and this past weekend for 9 hours. After the first one, my ONT kept beeping so Telus sent me a replacement battery. After the most recent outage, it started beeping again and there are no support articles to problem solve it or provide an automated way to request a new battery. Having an automated option would be nice, as I’m expecting to spend an hour on hold to address it. 

[TELUS_Support]

Hi, we’re sorry to hear about the inconvenience caused by the outages and the ONT battery issue. We appreciate your feedback about the lack of automated options for battery replacements—it’s a great suggestion, and we’ll pass it along to our team. In the meantime, if you still require assistance, please send us a private message. We’ll do our best to help.