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Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

Home Service Solutions

How can we help? Have a question about your internet? Need help ordering that big PPV event? If you've got any issues with your home services, you've come to the right place! We see many similar questions about our services, so we've compiled a handy...

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A-B by Community Manager
  • 919 Views
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  • 7 kudos

Optik TV - Green Screen Saver

Customers will see a green screen saver when their STB has been on standby from 4 hours of continuous play with no remote interaction and when they power down their PVR/STB. We have put this screen in place to show that the box is in standby. Digital...

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Amyj by Community Manager
  • 409 Views
  • 0 comments
  • 1 kudos

Optik TV PVR - Extend Your Recording Time

Recording live events can be unpredictable, and the last thing we want is for you to miss the end of the biggest game of the season just because it went over the scheduled end time. Well friends, worry no longer...we've got your back. You'll never mi...

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A-B by Community Manager
  • 581 Views
  • 0 comments
  • 3 kudos

Viewing & Changing a Technician Appointment

Have a tech scheduled to come out, but you don't think you'll be around to meet them? Life happens. That's why you can cancel the appointment online and call us to rebook once you know of a time that works better for you. View Appointment 1. Login to...

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RhoLee by Community Manager
  • 14523 Views
  • 1 comments
  • 0 kudos

TELUS Home Service Vacation Suspension

Planning a road trip? Spending your summer at the lake house? First off...super jealous. Second...we've got you covered with our TELUS Vacation Suspension of Service. What's a vacation suspension? As an alternative to canceling your service(s), you c...

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Scoto by TELUS Employee
  • 48237 Views
  • 1 comments
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Setting Up Favourites and Customizing Your Guide

Want to skip through channels you don’t subscribe to? Got a news junkie in your home? Want to just see the kids’ favourite channels? With Optik, you’re in control of what’s on the guide. See only the channels you subscribe to. Hit options on your rem...

Scoto by TELUS Employee
  • 11462 Views
  • 3 comments
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Troubleshooting your PVR and/or Set Top Box

Set Top Box Loss of Signal, Picture, and Initializing Issues Instances of signal loss or picture issues can generally be corrected with a few easy troubleshooting steps. First, it is important to distinguish the error type: “Television signal has bee...

dru by Community Manager
  • 56588 Views
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