Telus Loyalty Contact Number or Email

[GRIZBOY]

can u help me solve my account w/ Telus Loyalty please.
Case #13626
I have been overcharged by double on my home Internet for more then 1 year..
I work overseas
I have been with Telus for 25 yrs & trust u to deliver the better service & best competitive price point plz review

[GRIZBOY]

Does any1 have contact number or link to a Telus Loyalty Manager or supervisor??

Im working Overseas in Thailand on reverse business hours..

Talk to a Phillipine supervisor & he left me a number that now not works..
Promised a solution more than 1 month ago & still waiting

Thanks & enjoy ur day 🙏 🙏 

[TELUS_Support]

@GRIZBOY There isn't a specific email for this team but we took a look at the case ID and re-escalated it for you. We've asked they prioritize email correspondence given your situation. 

[Rocky3]

Do you really want to spend an hour on the phone?

It is possible to communicate by email if you first file a complaint from by logging into your My Telus web page.

To answer your question, no one seems to have that phone number.

[GRIZBOY]

Im trying to call from Thailand number they gave me 

1-833-699-0780

extension 1407164

Helloo JK
ETS# 1238586

The number is Blocked have Thailand.. Can you help please Anys suggestions or can solve with email .. I can answer any questions they have.....     Please & Thanks Jeff

[TELUS_Support]

Hey Jeff! We hear you about the calling issues from Thailand. We'll send you a PM to help sort this out and find the best way to connect you with our Loyalty team.

[GRIZBOY]

I have been calling Telus Loyalty hoping someone would answer & leaving messages with no reply.. extension 1407164  Priorty escalation direct number
ETS# 1238586 contact Daniel...  

I tried calling 50+ times last week hoping someone would answer include waking up at 3 & 4 am to phone during your business hours... Does anyone answer this or is only voiemail I think & I get errors when leaving messages from Thailand..  Are my messages getting throu or I am wasting my time calling more thinking someone will answer eventually?????  Please check with this extension & reply if it is working please please... Iwill try again today & hope this can get resolved as promised  Jeff

[TELUS_Support]

Hi @GRIZBOY - we have a record of your conversation on X (formerly Twitter). Please respond there so we can continue