Forum Discussion

md2sen's avatar
md2sen
Neighbour
4 years ago
Solved

loyalty

where do you find a contact information on loyalty program to out what they are willing to offer a 25year+ customer

  • polecat's avatar
    polecat
    4 years ago

    md2sen xray  I used 310 8324 and kept asking for loyalty politely asked several times. I did get a small reduction and i signed a new 2 year contract with some grandfathered services whitch i kept at old prices. 52 year customer and my internet and tv and phone needs are moderate. Polecat

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  • polecat's avatar
    polecat
    All-Star
    4 years ago

    md2sen xray  I used 310 8324 and kept asking for loyalty politely asked several times. I did get a small reduction and i signed a new 2 year contract with some grandfathered services whitch i kept at old prices. 52 year customer and my internet and tv and phone needs are moderate. Polecat

    • xray's avatar
      xray
      Hero
      4 years ago

      The number I used went directly to L&R, I wasn't transferred.

      • Icabod250's avatar
        Icabod250
        Neighbour
        2 years ago

        not any more... see my earlier comment to the phone # you provided.

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    4 years ago

    Generally one contacts sales, and asks for loyalty. Expect at best to be offered the same as a new customer. 

  • xray's avatar
    xray
    Hero
    4 years ago

    I called this number back in 2019 but I don't know if it still works.

    1-855-297-6021

    • Icabod250's avatar
      Icabod250
      Neighbour
      2 years ago

      I've been on hold for well over an hour.  No wonder they say "the future is friendly" because the present service level is very UNfriendly!  Not even offering to call you back!?!

      A few more minutes on hold and I'm switching to Shaw/Rogers - their in-person chat line was responsive and helpful.

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