Forum Discussion
PVR fast forward problem
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that...
A-B
Community Manager
Community ManagerThat will be at the discretion of the development team.
KHR
TELUS Team Member
TELUS Team MemberHi easygoing JAT-AMV KMoshea DarthFarley
My first recommendation when things like this happen on the legacy Optik 4K PVR is to attempt a sequential reboot of your internet gateway, followed by your PVR, then all of your Wireless/Wired Digital Boxes. Detailed instructions are here: https://www.telus.com/en/support/article/how-to-reboot-your-optik-system
It's worth noting that some of the 4K PVRs are starting to show their age and hard drive failures are increasingly common, so an equipment replacement may be in order, which can be accomplished by contacting technical support.
- Will do! I just got the new equipment yesterday. So far so good!
- A-B
Please let us know how it goes when you get the new equipment set up!
- Yes we have done the sequential reboot many times. I am being shipped a new piece of equipment so hopefully that resolves the issue.
- Yes this has been done a number of times and it still happens
