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can't fast forward recorded program
New to Telus. 3 days in, I tried watching a program I had recorded. When I try to fast forward, a notice pops up on the top right of the screen saying the program does not allow fast forwarding. What??? I left my first love Shaw for this? Tell me it's not so.
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I recorded many episodes of dragons den and cannot fast forward on the new telus Optimus system. Why?
- We had this problem but on a different channel. Telus told us it's a channel setting that doesn't allow fast forward so Telus contacted the broadcaster and they altered the setting to allow for FF. And it worked after that.
Occasionally, I get the no fast forward message on the same show recorded at the same time. In my case where I notice it is 11pm news, that I want to fast forward to see if anything new happened. Maybe 1 in 20.
But yes some channels restrict for the advertisers.
Are you sure it was a recording? On demand shows have fast forwarding disabled by the broadcaster.
- Well the note on the screen had that sort of statement, actually. I selected the program from the list and recorded it using the remote prompts. I selected that recorded program the next day. I thought I had recorded it from live TV. Ideas?
KHRTELUS Team Member
What channel were you watching/recording? There are a handful of channel providers that restrict fast-forward, even on recordings. Mediaset Italia, channel 2657, is one such example. The overwhelming majority of channels allow fast-forward on recordings, so if you share the channel we can make sure it's set up according to the provider's requirements.
