Forum Discussion

CCBE's avatar
CCBE
Friendly Neighbour
11 months ago
Solved

can't fast forward recorded program

New to Telus. 3 days in, I tried watching a program I had recorded. When I try to fast forward, a notice pops up on the top right of the screen saying the program does not allow fast forwarding. What...
  • KHR's avatar
    KHR
    11 months ago

    Hi CCBE thanks for bringing this to our attention. Fast-forward rights for CBC Edmonton were misconfigured in the systems. The team has resolved it, so going forward, you should be able to fast forward your recordings on this channel.

Darrenst's avatar
Darrenst
Neighbour
9 months ago

I recorded many episodes of dragons den and cannot fast forward on the new telus Optimus system. Why?

CCBE's avatar
CCBE
Friendly Neighbour
9 months ago
We had this problem but on a different channel. Telus told us it's a channel setting that doesn't allow fast forward so Telus contacted the broadcaster and they altered the setting to allow for FF. And it worked after that.
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