Does anyone know how to escalate an issue with Business Connect? I have emailed and called several times, each time being told that they would escalate the matter and get back to me - still nothing from Telus.
I agreed to try Business Connect for 3 months - I told the sales rep that I was in a contract with Primus and did not want to break the contract. He said that I could try the service for 3 months at no charge. He also told me that Telus would assign me a new phone number which would then be forwarded to my existing business number. It turns out that this is not possible. I want to return the phones and cancel any service with Business Connect because of this incredibly bad experience. But I can't seem to find anyone at Telus who will actually provide some meaningful customer service. I don't know what has changed at Telus but the sales team and customer service has declined tremendously.
