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Telus Mobility Login
Anyone else having problems accessing the My Telus login page? When I try to log in, I receive a "Verify you are human" page and they want you to tick a box. This comes up three times before it tak...
Make sure you're not using a VPN. That can cause issues with logging in.
C_Fun
Community Manager
Community ManagerThe verification step is part of our security measures, but it shouldn't keep repeating like that. We’re not aware of any ongoing maintenance at the moment. Please try clearing your browser cache and cookies or using a different browser to see if that helps.
There is definitely a problem with your login verification:
1) It does not work at all on older browsers. Many of your customers are undoubtedly still on Windows 8.1, and are using browsers that are 18 months old. They cannot log in.
2) Most of the time, email verification takes 3 minutes to arrive, although sometimes it arrives within seconds.
3) "Trust this device" doesn't seem to do anything at all, 2FA is required every single time (yes, I've checked my cookie settings)
I understand the importance of tight security, but when you make it a problem for your customers to log on and pay their bills, you've gone too far. Of the 2 dozen or so sites I regularly log into, Telus is by far the most difficult.
Add to this the fact that the "community" is the only way to get support outside of "X" (a platform millions of people are boycotting), it really comes across like Telus doesn't ever want to actually deal with a customer, even for billing issues. It's a bad look.
Same here!
We use an older Macbook, running likely an older version of Chrome and Opera. On Opera, nothing on telus.com works, so we're left with Chrome. The 'check you're a human' request box just keeps looping, over & over. I closed the window and re-opened, and then was invited to receive + enter the security code. (In our case, I recognize a slightly outdate browser, but it's the version our Mac can support at this time)..
