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Telus Mobility Login
Anyone else having problems accessing the My Telus login page? When I try to log in, I receive a "Verify you are human" page and they want you to tick a box. This comes up three times before it tak...
Make sure you're not using a VPN. That can cause issues with logging in.
C_Fun
Community Manager
Community ManagerThe verification step is part of our security measures, but it shouldn't keep repeating like that. We’re not aware of any ongoing maintenance at the moment. Please try clearing your browser cache and cookies or using a different browser to see if that helps.
There are definitely problems with your login page: (1) It is impossible to login with an older browser. Many of your customers are still running Windows 8.1 and have browsers that are 18 months old.
(2) It consistently takes 3 minutes or more for the verification code to arrive by email. (3) "Trust this device" does nothing - the 2FA occurs every time.
I understand the need for security, but when users consistently experience difficulty logging in, you've gone too far. You are making it difficult for people to pay their bill !
