Forum Discussion

Paul8's avatar
Paul8
Neighbour
5 months ago

Cancellation

Hi,

I sold an apartment in Canada in May and cannot find a way to cancel the Telus contract as I live in the UK. I cannot get a call back as I can't provide a 10 digit phone number, the virtual assistant is useless and it can't be done online. Calling from the UK also won't connect and costs a fortune. Any advice? 

 

Paul Hawes

5 Replies

  • T17's avatar
    T17
    Icon for TELUS Team Member rankTELUS Team Member
    5 months ago

    Hey! For sure, it seems like the callback option we would offer would end up costing you a pretty penny. Did you have anybody you could authorize in Canada to approve the cancellation? (Have them call in, etc?) 

    • Paul8's avatar
      Paul8
      Neighbour
      5 months ago

      Yes I have, but how can I authorize them?

      If you work for Telus, can you provide me with an e-mail address where I can contact to cancel? That would appear to be easiest. Thank you. 

      Paul

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        5 months ago

        An authorized user would have to be setup at the time of account activation. I can suggest calling this number during the business hours for your previous home province and ask to be transferred to the home internet cancellation team: +1 416 940 5995

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