Forum Discussion
Cancellation
Hi, I sold an apartment in Canada in May and cannot find a way to cancel the Telus contract as I live in the UK. I cannot get a call back as I can't provide a 10 digit phone number, the virtual assi...
T17
TELUS Team Member
TELUS Team MemberHey! For sure, it seems like the callback option we would offer would end up costing you a pretty penny. Did you have anybody you could authorize in Canada to approve the cancellation? (Have them call in, etc?)
Yes I have, but how can I authorize them?
If you work for Telus, can you provide me with an e-mail address where I can contact to cancel? That would appear to be easiest. Thank you.
Paul
TELUS_SupportOfficial Support Team
An authorized user would have to be setup at the time of account activation. I can suggest calling this number during the business hours for your previous home province and ask to be transferred to the home internet cancellation team: +1 416 940 5995
As stated in my previous message, it is really hard to call from the UK and costs a fortune. Can you please get somebody to e-mail me to sort the cancellation out or give me an email address where I can contact them. I have just received a bill for another month on a service I haven't had since 1st May.
Paul Hawes
[mod edit - private info]
- TELUS_Support
We can look into what we can do for you here. We'll send you a private message to discuss further and gather your info.
