Forum Discussion

KK8552's avatar
KK8552
Neighbour
12 months ago

Unsupported modem

Recently, I have just moved to a house from a condo. My internet plan is PureFibre with 1 Gigabit. Telus offers me a Booster wifi 6 which worked perfectly when I was living in the condo.   Now, in ...
chillguy's avatar
chillguy
Neighbour
11 months ago

that happened to me too

  • chillguy's avatar
    chillguy
    Neighbour
    11 months ago

    what should I do

    • chillguy's avatar
      chillguy
      Neighbour
      11 months ago

      I have the newest modem too

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        11 months ago

        Hi chillguy if you haven't changed your SSID or password, try rebooting the modem. If that doesn't work, please try a factory reset

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