TELUS Ghosted Me

My problems with TELUS TV are continuing and it is the same issue as explained in a previous thread: TV Buffering and then Freezes on Restart Show or Resume | TELUS Neighbourhood

Following the last technician visit some months ago, I was even provided with a contact from TELUS to keep in touch until a resolution was found. I would think that TELUS would be interested in solving known issues to their service but unfortunately, the technology today does not allow them to figure out issues or determine the source of the problem. The "solution" is always a quick fix and just replacing equipment. When that doesn't work, something else is replaced. The TELUS phone rep was even in touch with the technician who had suggested a resolution but this required authorization from the phone rep and I guess that the phone rep decided not to authorize it and just closed the case.

I would love to see the records of my service visits and how TELUS closes a case without resolving an issue.

On an unrelated matter, I am trying to get a refund from TELUS Mobility for a cancelled service and this is exasperating as well. They can only submit a "request" but it doesn't appear that anybody acts on this request. It seems that TELUS tries to wear down people to the point where they hope they will give up.